Responsible Gaming
at
mb77
Gambling is entertainment. mb77 is committed to keeping it that way — providing every player in Bangladesh with the tools, information, and support needed to stay in control and enjoy the platform responsibly.
Our Commitment
Playing Smart Is Part of the Game
At mb77, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a safe, transparent, and enjoyable gambling environment. That means giving you real tools to manage your own experience, not just a page of disclaimers.
Our responsible gaming framework covers four pillars: prevention (age verification and player education), protection (deposit limits, time-outs, and self-exclusion), support (24/7 access to our team), and transparency (clear odds, fair outcomes, and honest communication). Whether you play cricket betting markets, slots, or live casino tables, these principles apply equally across everything mb77 offers.
mb77 is strictly a platform for adults. Players must be 21 years of age or older to register, deposit, or participate in any game or betting activity on the platform. We use verification procedures to enforce this requirement and reserve the right to close any account where the age requirement is not met.
Player Protection Tools
Built-In Controls for Every Player
mb77 provides a full suite of responsible gaming tools that put you in control of your gambling behaviour. All tools are available free of charge and can be activated immediately by contacting our support team.
Deposit Limits
Set a maximum amount you can deposit per day, week, or month. Once a limit is in place, it takes effect immediately for reductions and after a 24-hour cooling-off period for increases. This prevents impulsive over-spending during a losing streak and keeps your gambling budget firmly within what you have planned.
Session Time Limits
Define how long a single gaming session can last. When your set time expires, you will receive a notification and your session will end automatically. Time limits are a powerful way to prevent the kind of extended play that can erode your awareness of how much time and money you have spent.
Time-Out / Cool-Off
A time-out temporarily suspends your mb77 account for a period of your choosing — from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. This is ideal when you feel you need a short break without committing to a longer exclusion. Contact support to activate immediately.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel their gambling has become problematic. You can self-exclude for 6 months, 1 year, 2 years, or permanently. During the exclusion period, your account is closed and you will not receive any promotional communications from mb77. Permanent exclusion cannot be reversed.
Loss Limits
In addition to deposit limits, mb77 allows you to cap the total amount you can lose within a defined period. Loss limits give you a safety net that kicks in automatically when your net losses across all games reach your chosen threshold, preventing a single bad session from having a disproportionate financial impact.
Reality Checks
Reality check notifications pop up at regular intervals during your session — every 30, 60, or 90 minutes — reminding you how long you have been playing and your net session result. These gentle interruptions are designed to keep you grounded and aware, reducing the risk of losing track of time during extended play.
Quick Reference: Responsible Gaming Tools
| Tool | Duration / Range | Activation Method | Takes Effect | Status |
|---|---|---|---|---|
| Deposit Limit (Daily) | Any amount in BDT | Account settings or via support | Immediately (reduction) / 24 hrs (increase) | Available |
| Deposit Limit (Weekly) | Any amount in BDT | Account settings or via support | Immediately (reduction) / 24 hrs (increase) | Available |
| Deposit Limit (Monthly) | Any amount in BDT | Account settings or via support | Immediately (reduction) / 24 hrs (increase) | Available |
| Loss Limit | Daily / Weekly / Monthly | Contact support team | Within 1 hour of request | Available |
| Session Time Limit | 30 min – 8 hours per session | Account settings | Next session start | Available |
| Reality Check Reminder | Every 30 / 60 / 90 minutes | Account settings | Current session | Available |
| Time-Out (Cool-Off) | 24 hours to 6 weeks | Contact support team | Immediately | Via Support |
| Self-Exclusion | 6 months / 1 yr / 2 yrs / Permanent | Contact support team | Immediately | Via Support |
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs listed here do not mean you have a gambling disorder — but if several of them apply to you regularly, it is worth pausing and speaking with someone. mb77's support team can help you access the right tools or point you toward professional resources in Bangladesh.
The key distinction between recreational gambling and problem gambling is control. Recreational players set a budget and stick to it. They stop when the budget is spent, and they do not return to chase losses. If you find that gambling is affecting your work, your relationships, your sleep, or your finances in ways you did not intend, the tools on this page are here to help.
Chasing Losses
Returning to gamble specifically to win back money you have already lost is one of the clearest signs of problematic behaviour. Each new session should be treated independently — past losses are not debts the platform owes you.
Gambling With Money You Cannot Afford to Lose
Using funds earmarked for rent, food, transport, or other essential expenses to fund gambling sessions is a serious warning sign. A responsible gambling budget should come from discretionary entertainment funds only.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, friends, or colleagues often indicates that on some level you recognise the activity has exceeded healthy boundaries.
Inability to Stop or Take Breaks
If you find it difficult to walk away from a session even when you intend to, or if attempts to cut back on gambling consistently fail, this suggests that gambling may have moved from recreational to compulsive.
Neglecting Work, Family, or Responsibilities
When gambling takes priority over professional obligations, family time, or personal health — missing deadlines, cancelling plans, or skipping meals to continue playing — it has moved beyond healthy entertainment.
Gambling to Cope With Stress or Low Mood
Using gambling as a primary way to manage anxiety, depression, boredom, or personal problems places the activity in an unhealthy emotional role. Professional support is far more effective for managing these feelings.
Self-Assessment
Check In With Yourself
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer honestly — this is for your benefit only, and your responses are not recorded by mb77.
Responsible Gaming Self-Check
Read each question and reflect on whether it has applied to you in the past 12 months. If you answer "yes" to three or more questions, we encourage you to contact our support team or activate one of the responsible gaming tools described on this page.
Get Help
Support Is Always Available
Whether you want to activate a tool, talk through a concern, or simply ask a question about responsible gambling, mb77's support team is reachable around the clock. You never have to handle this alone.
Live Chat Support
The fastest way to reach mb77. Our live chat is available 24 hours a day, 7 days a week. Responsible gaming requests — including activating limits, time-outs, and self-exclusion — are handled immediately by a dedicated team member, with no wait for escalation.
Available Now — 24/7Email Support
For detailed responsible gaming requests — such as permanent self-exclusion, account closure, or data-related queries — you can reach us by email. All responsible gaming emails are treated as high priority and will receive a response within 24 hours.
[email protected]Trusted Person Referral
If a family member or friend is concerned about someone's gambling on mb77, they can contact us directly. We will investigate and, where appropriate, take protective action on the account. All third-party concerns are handled sensitively and in confidence.
[email protected]Core Principles
mb77's Responsible Gaming Standards
Age Verification
Every mb77 account is subject to age verification. No deposits or gameplay are permitted until the player's identity and age — 21 years or older — have been confirmed through our KYC process.
Fair Odds & RTP
mb77 offers games from certified studios with independently audited return-to-player (RTP) rates. Players can view RTP information for individual games to make informed decisions about where they play.
No Predatory Marketing
mb77 does not send promotional communications to players who have activated responsible gaming tools or self-exclusion. We do not use aggressive retargeting or misleading bonus offers designed to encourage excessive play.
Secure & Private
All responsible gaming requests, account data, and support conversations are protected by SSL encryption and handled under strict confidentiality. mb77 will never share your responsible gaming status with third parties.
Continue Exploring
Ready to Play Responsibly?
Set your limits, review our FAQ for any questions about your account, or explore our cricket betting markets and slots — all within a platform that puts your wellbeing first.