mb77 Privacy Policy

This Privacy Policy ("Policy") describes how mb77 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the mb77 platform at https://mb77.onl, including all associated services, games, and customer support functions.

mb77 is committed to protecting the privacy of all players, particularly those accessing our platform from Bangladesh. We recognise that personal data is sensitive, and we take our responsibilities under applicable data protection principles seriously. This Policy applies to all personal data we collect from you, regardless of how it is provided — through account registration, deposits, gameplay, customer communications, or browsing activity on our website.

This Policy should be read alongside the mb77 Terms & Conditions, which govern the overall relationship between you and the platform. In the event of any conflict between these documents, the Terms & Conditions take precedence except where this Policy is more protective of your privacy rights.

mb77 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Identity & Contact Data

When you register an account, we collect your full legal name, date of birth, gender (where provided), residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar or other), email address, and mobile phone number.

2.2 Verification Documents (KYC)

To comply with identity verification requirements, we may collect copies of government-issued identification documents such as a National Identity Card, passport, or driving licence, as well as proof of address and confirmation of payment method ownership.

2.3 Financial & Transaction Data

We collect details of all deposits and withdrawals processed through your mb77 account, including transaction amounts (in Bangladeshi Taka), dates and times, payment method identifiers (bKash account number, Nagad account number, Rocket number, Upay number, or masked card details), and transaction reference numbers. We do not store full card numbers or mobile banking PINs.

2.4 Gameplay & Betting Data

We record your betting and gaming activity, including games played, bet amounts, win/loss outcomes, bonus usage, session durations, and responsible gaming tool activations. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical & Usage Data

We automatically collect certain technical data when you access mb77, including your IP address, device type and model, operating system, browser type and version, referral URL, pages visited, and session timestamps. This data helps us maintain platform security, detect fraud, and improve the user experience.

mb77 uses the personal data described in Section 2 for the following purposes:

• Account creation and management: To register your account, verify your identity, manage your player profile, and maintain account records.
• Service delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide access to the full range of mb77 casino and sports betting services.
• Identity verification (KYC): To confirm that you are who you claim to be, that you meet the 21+ age requirement, and that your payment methods belong to you.
• Fraud prevention and security: To detect and prevent fraudulent transactions, money laundering, collusion, bonus abuse, and other forms of prohibited conduct. This includes automated monitoring of betting patterns and financial activity.
• Responsible gaming: To monitor gameplay for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide appropriate responsible gaming interventions where needed.
• Customer support: To respond to your queries, complaints, and requests via live chat and email.
• Legal and regulatory compliance: To meet obligations imposed by applicable laws, including record-keeping requirements and responses to lawful requests from competent authorities.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall performance and design of the mb77 platform.
• Promotional communications: To send you information about bonuses, promotions, and new game releases, where you have opted in to receive such communications. You may opt out at any time by contacting support.

mb77 processes your personal data on one or more of the following lawful bases:

• Contractual necessity: Processing that is necessary to perform our obligations under the Terms & Conditions — such as operating your account, processing transactions, and settling bets.
• Legal obligation: Processing required to comply with applicable laws — such as KYC verification, anti-money laundering checks, and record retention requirements.
• Legitimate interests: Processing that serves the legitimate interests of mb77 and its players — such as fraud detection, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, informed consent — primarily in respect of optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

mb77 does not sell or rent your personal data to any third party. We may share your data in the following strictly limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist with specific operational functions, including payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateway providers), identity verification services, IT infrastructure and hosting, and customer support tooling. These providers process your data only on our instructions and under contractual obligations of confidentiality. They are not permitted to use your data for their own independent purposes.

5.2 Game Studios

The games available on mb77 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. In connection with gameplay, limited technical data (such as session tokens and game round IDs) may be exchanged with the relevant studio to facilitate game delivery and dispute resolution. No personally identifiable financial data is shared with game studios beyond what is technically necessary.

5.3 Legal and Regulatory Disclosures

We may disclose your personal data where required to do so by law, in response to a valid court order, or upon request by a competent regulatory or law enforcement authority. In such cases, we will disclose only the minimum data necessary and, where legally permitted, will notify you of the request.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of mb77's business assets, player data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy commitments applicable to your data going forward.

mb77 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our website. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the mb77 platform to function. They include session cookies that maintain your login state, security tokens, and load-balancing cookies. These cannot be disabled without impairing your use of the platform.
• Functional cookies: These remember your preferences — such as language settings and game display options — to personalise your experience on mb77.
• Analytics cookies: These collect aggregated, anonymised information about how players navigate the mb77 platform, which pages are most visited, and where technical errors occur. We use this data solely to improve platform performance.
• Fraud-prevention cookies: These help us identify unusual access patterns, flag suspicious login attempts, and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the mb77 platform, including your ability to stay logged in and access certain game features. mb77 does not use cookies for advertising targeting or for sharing data with third-party advertising networks.

mb77 retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. The following general retention periods apply:

Once a retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. In cases where deletion is not immediately possible due to technical constraints, the data will be isolated and protected until deletion can be completed.

As a player on the mb77 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your full name, registered email address, and a description of the right you wish to exercise. We will respond within a reasonable period, typically within 30 days.

mb77 is strictly an adults-only platform. Players must be at least 21 years of age to register and use mb77. We do not knowingly collect personal data from individuals under the age of 21. If we discover that an account has been registered by a person under 21, we will immediately close the account, void any associated gameplay, and securely delete the personal data collected, subject to any overriding legal obligation to retain it for fraud prevention or regulatory compliance purposes.

If you are a parent or guardian and believe that a minor in your care has registered an mb77 account, please contact us immediately at [email protected] so we can take appropriate action without delay.

mb77 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These include:

• SSL/TLS encryption: All data transmitted between your device and the mb77 platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Access controls: Access to personal data within mb77's internal systems is restricted to employees and contractors who require it for their specific role. Access is governed by role-based permissions and is logged and audited.
• Password hashing: Account passwords are stored as one-way cryptographic hashes. mb77 does not store plaintext passwords and cannot retrieve your password — only reset it through a secure verification process.
• Fraud monitoring: Automated systems monitor account activity around the clock for indicators of unauthorised access, unusual transaction patterns, and other security anomalies.
• Secure data centres: Player data is stored in access-controlled, physically secured data centre environments.

Despite these measures, no security system is completely impenetrable. In the event of a data breach that poses a material risk to your rights and interests, mb77 will notify affected players in a timely manner and take all reasonable steps to contain and remediate the incident.

The mb77 platform may reference third-party services — such as payment providers or game studios — in informational contexts. This Privacy Policy applies solely to data processed by mb77 in connection with the mb77 platform. mb77 is not responsible for the privacy practices of any third party, including payment processors, game studios, or any other external service. Players are encouraged to review the privacy policies of any third-party service they interact with independently of mb77.

mb77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will publish the revised Policy on this page with an updated effective date and, where appropriate, notify players by email or in-platform message.

Your continued use of the mb77 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed about how mb77 protects your data. If you disagree with any update, you may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mb77 processes your personal data, please contact our support team using the details below. We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 30 days.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly within the mb77 platform after logging in, 24 hours a day, 7 days a week
• Response Time: Privacy requests acknowledged within 48 hours; resolved within 30 days

For concerns specifically related to responsible gaming, deposit limits, self-exclusion, or account closure, please visit the Responsible Gaming page or raise the matter directly through live chat. For general platform questions, our FAQ page covers a wide range of topics.